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Responsible Gambling

At Stellar Spins, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in Australia. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Last updated: June 2026

Our Commitment to Responsible Gambling

Stellar Spins takes responsible gambling seriously. We comply with all applicable Australian gambling regulations and work closely with recognised organisations to promote safer gambling practices. Our team is trained to identify signs of problem gambling and to assist players who may need support.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

  • Do you spend more money on gambling than you can afford to lose?
  • Do you gamble to escape stress, anxiety, or depression?
  • Have you lied to family or friends about your gambling habits?
  • Do you chase losses by continuing to gamble after losing money?
  • Has gambling caused problems with your relationships or employment?
  • Do you feel restless or irritable when you try to stop gambling?
  • Have you borrowed money or sold possessions to fund gambling?

If you answered yes to any of these questions, we strongly encourage you to use the tools available on our platform and to seek professional support.

Responsible Gambling Tools

Stellar Spins provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.

Session Time Limits

Set a limit on how long you can play in a single session. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your gambling activity.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in to your account or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Stellar Spins for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, contact our support team at [email protected] or use the live chat feature in your account.

National Self-Exclusion — BetStop

Australia operates a National Self-Exclusion Register called BetStop, administered by the Australian Communications and Media Authority (ACMA). BetStop allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be completed online.

Visit BetStop — National Self-Exclusion Register

Protecting Minors

Stellar Spins strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor has accessed our platform, we will immediately suspend the account and conduct a full investigation.

We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

Financial Awareness

We recommend that all players set a personal gambling budget before they start playing. Only gamble with money you can afford to lose. Never use funds intended for rent, bills, food, or other essential expenses. Gambling should never be seen as a source of income or a way to recover financial losses.

Support Organisations in Australia

If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:

Gambling Help Online

Gambling Help Online provides free counselling, information, and support for people affected by gambling problems across Australia.

Lifeline Australia

Lifeline provides crisis support and suicide prevention services for Australians in distress.

Beyond Blue

Beyond Blue offers support for anxiety, depression, and mental health issues, which can often be linked to problem gambling.

MensLine Australia

MensLine provides telephone and online support for men dealing with emotional health and relationship concerns, including gambling issues.

Financial Counselling Australia

If gambling has caused financial difficulties, free financial counselling is available through the National Debt Helpline.

  • Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm)
  • Website: www.ndh.org.au

Tips for Gambling Responsibly

  • Set a budget before you start and stick to it.
  • Only gamble with money you can afford to lose.
  • Set time limits for your gaming sessions.
  • Never chase your losses.
  • Take regular breaks during your sessions.
  • Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs.
  • Balance gambling with other leisure activities.
  • Keep track of the time and money you spend gambling.
  • Treat gambling as entertainment, not as a way to earn money.

Contact Our Responsible Gambling Team

If you have any concerns about your gambling behaviour or would like to activate any of the responsible gambling tools listed on this page, please do not hesitate to contact our dedicated support team:

Our team is available around the clock to assist you. All enquiries are treated with the utmost confidentiality and respect.

Stellar Spins is committed to being a responsible operator. We regularly review and update our responsible gambling policies to ensure they reflect current best practices and Australian regulatory requirements.

If you are in immediate distress, please call Lifeline on 13 11 14 or emergency services on 000.

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